Funerals During Covid 19
We are living daily with Government restrictions either being relaxed or changed daily.
While the below information was accurate as of 24 June 2020, please ask our staff for the current update of what services may be permitted.
New Zealand is currently under level 1 of the Covid19 levels. This means that we are able to run services with no limits to numbers, no restrictions on after funeral catering and no requirement to keep contact tracing information, however for your own protection, to use in conjunction with the NZ Covid tracer app, we have official QR codes at both entrances for your personal record of your visit to our premises. We have hand sanitiser available and you are welcome to wear a face mask if you are more comfortable doing so.
Our staff at Waikanae Funeral Home recognize that the death of a loved one is difficult at the best of times. We know the value of a funeral and deeply understand that not being able to have one during levels 2-4 period of lockdown will be very distressing and create extra challenges for families.
Burials and Cremations (at level 4)
Burials and cremations can still take place, with dignity and respect, but sadly only those who are identified as part of the deceased bubble may be permitted to attend. This is also a restricted number of persons.
We encourage families to consider holding a remembrance service at a later time when these are permitted.
There is enormous value for families and friends in holding a Remembrance service. If someone you love dies while we are under any alert level, we strongly encourage you to consider planning for a delayed remembrance service. This means that although the burial or cremation will take place now, we can work with you to plan the remembrance service for later. We will do everything we usually do in guiding you through your options and, when we are able to set a date, will ensure you can have the opportunity to remember and mourn appropriately.
Our process during lockdown
(These requirements are imposed upon us by NZ Government and The Ministry of Health)
We take the health and wellbeing of our staff and client families very seriously. With the current unprecedented measures taking place to reduce the spread of Covid19, below are the measures we are implementing to support our staff and the community.
When someone dies and you make that first call to us, in addition to our usual questions we will likely ask if the cause of death is known to reduce any risk of infection. Where possible, prior to our arrival, we encourage those present say their goodbyes as we will require the room/facility to be vacated when we transfer your loved one into our care. This is for our safety and yours.
Our staff will be wearing Personal Protection Equipment (PPE) and will observe physical distancing. Our staff dressed in this apparel may be intimidating to some people and seam unnecessary. Additional safety measures may also be taken if an infection is suspected. Again, these measures are for the protection of all involved and a Ministry of Health transfer requirement.
Burial or Cremation Arrangements
We will conduct all arrangements remotely using technology (phone, email, facetime, Skype etc).
We will work with you to make this time as easy as possible given the current restrictions.
Under Covid19 level restrictions, viewing of your loved one after they come into our care will only be possible if the deceased is embalmed. This means that any viewing and your final goodbye would be best done before we transfer to the funeral home.
While we want entry to our Funeral Home to be a free and friendly place, a Requirement by NZ Government for all who enter to our facilities is, they must sign a contact trace register (with name, address, Phone Number and email contact address) and make use of hand disinfection equipment on entry and when leaving the building (This information is only held for 3 months before destruction and will only be used for contact trace requirements should that be necessary by the Ministry of Health).
Any viewing within the funeral home will be in a restricted environment and for a maximum of 4 people for a limited time and who must be part of the deceased bubble.
Once the transfer of the deceased has taken place, no other viewing of the deceased is permitted outside of the funeral home environment (IE Marae or home).
We are committed to providing our families with outstanding service in the weeks and months ahead.
If you have any questions or would like to discuss how the situation might affect your specific circumstances, please contact our office on 04 2936844 so we can assist further.
Please take care and look out for each other.